Frequently Asked Questions
Notification for completed cycles
If you are not receiving notice of your completed cycles, be sure to review the Notification option within the Clothesline Mobile or CleanPay Mobile App Settings. This feature must be enabled to received notifications.
You must have Bluetooth enabled in your phone Settings as well as in the Clothesline or CleanPay Mobile App Settings.
Log in to the Apple App Store or Google Play and search for “Clothesline Mobile”.
On the main screen, tap the “Refill My Account” button. Log in to your account, enter your payment information, and select an amount to add. The funds are automatically placed in your account.
The account balance is on the main screen and is updated in real time.
Yes. The phone connects to the machine via Bluetooth. As long as you have enough money in your account to start a cycle, you’re ready to go.
Yes. Clothesline Mobile transactions are SSL encrypted by your smartphone when connecting to our PCI-certified
host for the latest in transaction security.
The SRC code is posted in the laundry room.